Albert Marcelo

Albert Marcelo is the Director and Country Head of HR for the Philippines at American Express, with over 20 years of extensive experience in HR practices. He is a strategic and transformative leader who aids in the development of a company culture centered on learning, engagement, and a positive employee experience. As a certified CliftonStrengths® Coach, he is devoted to building capabilities and maximizing potential. With a proven record in leading projects and transformation initiatives globally, he adeptly handles HR technology implementation, employee engagement, process automation, and organizational restructuring. Marcelo is a trusted business partner, collaborating with senior management to drive strategies that enhance employee value and business impact. Leading the HR team, he supports almost 5,000 colleagues in the Philippines, ensuring a smooth and integrated employee experience in key areas, enabling them to deliver the superior customer experience American Express is known for.