Fluid Topics, a digital platform for automated customer service, has secured a €15M Series B round from Kennet Partners.
- Platform Features: The platform consolidates product knowledge including technical documentation, datasets, and marketing material, and delivers tailored information to users through algorithms.
- Technology Integration: This offering aligns with the capabilities of Generative AI, which enhances interactions between users and data retrieval systems through natural language processing.
- Expansion Plans: Fluid Topics plans to leverage Generative AI more extensively after successful pilots and expand into the US market, where it currently conducts 60% of its business.
- Investor Support: Kennet Partners, a growth equity investor with offices in California and London, will support Fluid Topics in expanding its network among potential American clients and establish a dedicated team in the US.
